服务工程及其方法体系.docVIP

服务工程及其方法体系 大作业（二） 班级： __ 学号：__ 姓名： _____ 服务蓝图 Physics evidence Customer actions The students The students Pactice The students Learn Pre-knowldege Line of interaction Onstage cotact Employee actions The IT company The IT company Hospitality students Line of visibility Backstage contact Emplployee actions The IT company provide computer The it compant Provide practice environment Line of internal interaction The IT company Provide classroom _______________________________________________________________________________ Support processes The it company Tech