Conflict, Communication amp; - Friendship Force of Dallas冲突，沟通amp；-达拉斯的友谊的力量.docVIP

Conflict, Communication Culture Presented by . Michael T. Colatrella Jr., J.D., LL.M Director Senior Lecturer Center for Dispute Resolution Conflict Management at Southern Methodist University Plano, Texas ? 2009 Conflict, Communication Culture Presented by Michael T. Colatrella, Jr., J.D., LL.M Director Senior Lecturer Center for Dispute Resolution and Conflict Management at Southern Methodist University ? 2009 Interpersonal Conflict Formula Relationship + Perception + Communication ? Interdependent ? Organizes outer reality ? Verbal ? Assigns meaning (subjective) ? Tone ? Memory emotion triggered ? Nonverbal by perception What do you see? Perspectives on Conflict ? What comes to mind when you hear the word conflict?  Notes: Symbol for conflict in Chinese is opportunity + danger. Conflict is almost always seen as negative, but not necessarily. Results in problem solving and growth Emotions and Rationality The Limbic Brain The Cortical Brain ? The feeling brain ? The thinking brain ? Works 2X faster than the Cortical brain ? Facts ? Emotional ? Figures ? Intuitive ? Information ? Values and identity ? Analysis ? Judgment  Self-Regulating through Awareness ? Moving from mindlessness to mindfulness ? Practice the 3 Ps: ? Pause ? Perspective ? Prepare Note: Pause – don’t deal with conflict immediately because you are not rational, but emotional Conflict Patterns Constructive or Destructive - Your Choice  Perception Communication ? Communication is not message sending; it is message sharing. — ? The intended receiver of a message brings as much meaning to the message as the sender. ? When people of different cultures are communicating, message sharing is more difficult. Note: Culture contributes to perception. We have to work to see that the message we intended gets through. Process of Managing Conflict (MAP) Before you problem solve, go on a LARQ L Listen A Acknowledge R Refocus Q Question P Problem Sol