[外语学习]实用文秘英语unit2.pptVIP

Unit 2 Observing Proper Office Etiquette Teaching Objective 1. Learn text A and B to know how to behave properly in the office and how to be a good receptionist 2. Get some knowledge about some titles for different positions in the company I. Warm-up questions 1. Do you think good manners or behaviors play a vital role for a secretary? 2. If yes, then what can be included as good manners in your opinion? 故人无礼则不生，事无礼则不成，国无礼则不宁。 ——荀子 II. Words Expressions 1. New Words Expressions 2. Familiarize yourselves with the meaning of the following expressions. (Refer to p. 22-23 p.27on T.B. ) Unintentionally or deliberately 有意或无意地 a code of ethics 道德准则 to reveal the company secret 泄漏公司机密 Sense of self-awareness 自我意识 think twice about doing sth 重新考虑 File folders 文件夹 The immediate office 紧邻的办公室 III. Detailed study 1. Observing Proper Office Etiquette Pay attention to the FOUR aspects: Para. 1 Why is it important to behave properly in the office? Proper behaviors are __________ in the office. If you break them, it shows that you are _______ consideration for others. If you don’t do them well, two results: 1) at best… 2) at worst… Para 2. Attitude People like to deal with those who are _______, _______and _______. People dislike to deal with those who are ________and _________. Para 3-5 Ethics Para 6-7 Personal habits  Para 8-10 Appearance  The way you look ---- ______, ______, ______ and so on, makes an immediate impression on others. Experts suggest ______, not ______. A properly dressed business person usually wears ______, ______ ,______ or dresses with jackets and _______. IV. Receiving Visitors Remember the following expressions Senior representative Sales Marketing Services Human resource manager District Sales Manager Digital Corporation The general manager When a visitor arrives When accompanying the visitor, you may announce the visitors ______, ________ and __