ge内部核心培训资料-《沟通》课件.pptVIP

Title or job number Manager’s Communication Toolkit Purpose of WorkshopConnecting employees to the business vision Understand how communication plays a key role in your effectiveness as a leader and in delivering business results Learn about the communications model and how to apply it within your work team or department Create an environment that fosters open and honest communication Develop measurable communication action plans that address both business and employee needs Communication as a LinkNeed to better understandwhat our employees sayand what they do Employees are the critical link between customers and our business What is Communication? Defining CommunicationLeaders must view communication as employees do Communication: What is Communication?Communication has two core processes:“Sending” and “Listening” Communication is a process that turns information into understanding Checking for UnderstandingHow to check/listen for understanding Ask direct open ended questions Request an action plan or list of priorities Solicit feedback on the initiative/project/request Communication As Is High Say/High DoOpen, honest and direct communication Manager’s RoleManagers have the key role in communication Manager’s Role Manager’s RoleEmployee commitment is earned only after basic needs are met Job Responsibilities Help team members understand their responsibilities and talk about expectations Set agreed upon priorities and deadlines Where possible, involve team members in planning, decision-making and implementing changes Link team members’ job responsibilities to business strategy and priorities Manager’s RoleEmployee commitment is earned only after basic needs are met Performance feedback Provide feedback (positive and developmental) on performance Tell employees what they are doing right as well as wrong Discuss mutual actions for performance improvement Make feedback a frequent and timely activity Learn how to listen effectively and how to coach pe