(外贸英语口语课件）Unit15索赔.ppt

Unit 15 Complaints Claims索赔 Content Warm-Up Questions What are the two main kinds of complaints or claims made by the buyers? What principle shall we hold when dealing with complaints or claims? The principle of “on the first grounds, to our advantage and with restraint”. A genuine complaint or claim and a false complaint Business Profile 国际货物买卖合同中的索赔条款可根据不同的业务需要做不同的规定，通常采用的有“异议与索赔条款”和“罚金条款”两种。 1. 异议与索赔条款(Discrepancy and Claim Clause) 2. 罚金条款(Penalty) Business Profile How to properly deal with complaints? Are there any golden rules to follow? Here are some suggestions: (1) Keep calm and li