文秘英语-高职语言文化类-97606-UnitFive课件(903KB).ppt

5. Most employees complain about the lack of dental insurance in our benefits package. 6. The most common suggestion for improvement was for the ability to process benefits requests online. Conclusions 1. Older employees, those over 50, are having serious problems with our HMO’s ability to provide prescription drugs. 2. Our benefits request system needs to be revised as most complaints concerning in-house processing. 3. Improvements need to take place in personnel department response time. 4. Information technology improvements should be considered as employees become more technologically savvy. Recommendations 1. Meet with HMO representatives to discuss the serious nature of complaints concerning prescription drug benefits for older employees. 2. Give priority to vacation request response time as employees need faster approval in order to be able to plan their vacations. 3. Take no special actions for the benefits package of younger employees. 4. Discuss the possibility of adding an online benefits requests system to our company Intranet. Exercise Write an investigation report based on the following materials. 科鹏投资股份有限公司在北京新设立了一个办事处，但经常有员工不能按时上班。这一现象引起了人事部经理路易斯的注意，她要求办公室主任约翰就此事提交一份调查报告。 Secretary English Unit Five Emails and Faxes Unit Goals Words and Expressions Comprehension of the Text Exercises Practical Writing Unit Goals In this unit, you will learn how to : how to send e-mails and faxes, business e-mail etiquettes, the uses of fax, how to write business reports Words and Expressions concise [k?n’sa?s] a. 简明的，简洁的 discouraging [d?s’k?:?d???] a. 令人沮丧的 frustration [fr?stre???n] n. 挫折，失败 punctuation [p??ktj?e??(?)n] n. 标点符号 convey [k?nve?] vt. 传达，传递 template [templ?t] n. 模板 newsletter [njU?z,let?(r)] n. （给特定读者定期寄发的）业务通讯 preferably [pref?r?bl?] ad. 更可取地，更好地 complicated [k?mpl?ke?t?d] a. 结构复杂的 recipient [r?s?p??nt] n. 接收者 publicize [p?bl?sa?z] vt. 为……做广告 abb