精品潜在顾客面对服务接触缺失的自我修复行为研究-台大管理论丛.PDFVIP

臺大管理論叢 2016/12 27 1 99-128 DOI:10.6226/NTUMR.2016.FEB.C103-038 精品潛在顧客面對服務接觸缺失的自我修復行為 研究 A Study of the Self-Recovery Behavior of Prospects to the Provider’s Service Encounter Failure in the Luxury Goods Industry 黃哲盛 / Je-Sheng Huang, Assistant Professor, Department of International Business, Tamkang University 陳芃均 / Peng-Chun Chen, Master, Graduate Institute of International Business, Tamkang University Received 2014/1, Fina