hnd-人力组织与管理-outcome13全部答案.ppt

Managing People and Organisation Assessment 1 (Outcome 1, 2 and 3) By Jing WANG Property of Jing WANG Assessment 1: Introduction Assessment 1 covers outcome 1, 2 and 3 Controlled conditions and close book Words requirement: 1,500 words Time length: 135 minutes A4 page of note is allowed to bring with candidates Candidates should achieve at least 50% to pass Each section is 30 marks Property of Jing WANG Section A 1. Basic components of organisation People -- managerial staff -- qualified engineer -- technicians -- apprentice Objectives -- concentrate on civil engineering business -- provide a high quality service Structure -- Civil engineering project -- Structural engineering project Facility, technology, financial (bank loan, grant) Property of Jing WANG Section A 2a. Four main goals Goal Description -- Determine the direction of organisation -- Define and set clear targets -- Help organisations identify: What, How, Who, When and Why factors Property of Jing WANG Section A 2a. Four main goals 4 main goals -- consumer goals: high quality service at quoted price; happy customer was a priority -- product goals: to provide the best designs through well trained staff; to provide high quality service -- operational goals: to know what work is being carried out and whereabouts of staff at any given time; use local contractors for development -- secondary goals: use local contractors, insurance brokers and accountants for services to the company Property of Jing WANG Section A 2b. Objectives and policies Definition of objective -- Objectives are more specific than goals -- Identify the specific path to achieve goals -- Have to be SMART Objectives in case: -- to finish work on time and within price -- to ensure staffs are well trained -- Neil used timesheet to track the ongoing projects and for the forward planning -- provide high specificati