浙江工商大学饭店管理学英文版ppt第四章.pptVIP

Chapter 4 Housekeeping Learning Objectives To be familiar with the Housekeeping departmental functions and organization. To understand the procedures and process of departmental scheduling, guest room cleaning and public area cleaning. To be familiar with the inventory and control process and employee safety standards. Housekeeping Organization Chart Scheduling Personnel schedules should be prepared 15 days in advance by the Executive Housekeeper according to written weekly rooms forecast; a revised three – day room forecast; a forecast of group and convention bookings; weekly function sheets, a list of occupied room and a list of daily check – outs. Staffing decision for guest room cleaning Projected occupancy X Total number of rooms = Total occupied rooms Cleaning time required per room X total occupied rooms = total cleaning time Total cleaning time ÷ work shift per employee = Personnel required Question: A hotel has 340 available guest rooms, and its projected occupancy is 76%. Cleaning time per room is 30 minutes and employee working shift is 8 hours. Question: How many personnel will be required in order to fulfill the daily rooms cleaning? Staff Turnover The measure of the number of new employees and the number of employees who leave. [(hires / rehires + payroll separations) ÷ Average number of employees] X 100% Guest Room Cleaning General Cleaning Procedures Daily Cleaning Procedures Guest Room Daily CleaningProcedures Make the beds Knock the Door Open the curtain and window Bring the clean linens into the room Write down the time. Replenish guest amenities Self - Inspection Turn on the light Vacuum the carpet and floor Dust Collect the rubbish Remove the bed linens Answer: 2 – 5 – 8 - 3 – 11 – 12 – 4 – 1 – 10 – 6 – 9 – 7 Guest Room Daily CleaningProcedures Knock the Door write down the time. Turn on the light Open the curtain and window Collect the rubbish Remove the bed linens Bring the clean linens into the room