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[Para.14] Rather, top management should utilize logistics as a way to integrate these corporate activities and keep them focused on the customer rather than on internal processes. 更正确的说,高层管理者应把物流作为综合公司活动的方法,并使其注重客户而不是内部活动。 A logistics system can be made up of many different functional activities, some of which are described briefly below: Customer service is a multi-dimensional and very important part of any organization’s logistics effort. Main contents Inventory management deals with balancing the cost of maintaining additional products on hand against the risk of not having those items when the customer wants them. Transportation refers to the physical movement of goods from a point of origin to a point of consumption and can involve raw materials being brought into the production process and/or finished goods being shipped out to the customer. Storage and materials handling address the physical requirements of holding inventory. Packaging focuses on protecting the product while it is being shipped and stored. Information processing is what links all areas of the logistics system together. Demand forecasting addresses the need for accurate information on future customer needs so that the logistics system can ensure the right products and/or services are available to meet those requirements. Production planning can be included under logistics because manufacturing needs components and raw materials in order to make finished goods that are, in turn, demanded by a customer. Purchasing deals with the buying of goods and services that keep the organization functioning. Facility location addresses the strategic placement of warehouses, plants, and transportation resources to achieve customer service objectives and minimize cost. Other activities for a specific organization could include tasks such as after-sales parts and service support, maintenance functions, return goods handling, and recycling operations. Abstract: The article tells that for e
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