Chapter 8 – Processing Guest Charge Payments.pptVIP

Copyright ? 2007 by John Wiley Sons, Inc. All rights reserved Chapter 8 – Processing Guest Charge Payments Chapter 8 Focus Points Common booking practices performed Forms used to process guest charges and payments Account ledgers Procedures for processing guest charges and payments Procedures for transferring guest and city ledgers to accounts receivable Importance of standard operating procedures for posting and the night audit Common Bookkeeping Practices “Posting Process” Standard procedures need to handle financial transactions Explanations of bookkeeping practices in training programs assists desk clerks in understanding the importance of correctly entering financial data Common Bookkeeping Practices (cont’d.) Assets – monetary value Liabilities – financial or contractual obligations Bookkeeping “power” to increase or decrease assets and liabilities Refer to Table 8-1 - p. 224 Relate examples to guest ledger. Guest charges of $100 are posted as a debit to the folio; guest payment of $100 are posted as a credit to the folio Forms used for posting Folio – p. 228 Transfers Paid-out Slips Account Ledgers Accounts receivable – amounts guests owe the hotel Folio well or bucket – device that holds folios Guest ledger – a collection of folios of current guests of the hotel Table 8-2 -Transactions affecting the guest ledger – p.226 City ledger – a collection of folios of unregistered hotel guests who maintain accounts with the hotel Table 8-3 - Transactions affecting the city ledger – p. 227 Posting guest charges and payments through PMS Figure 8-3 - p. 228 – Interface with Point of Sale Point-Of-Sale - allows the front office computer to interface with the computers in the various departments in the hotel Interface – defined as computers passing along information to each other or electronic transfer Posting guest charges and payments through PMS (cont’d.) Refer to Figure 8-4 – photo of point-of-sale terminal in use p. 229 room and tax transfers and adjus