MBA商务英语 课件.pdf

Shanghai Economic and Finance University MBA English Module. Part 1 Business socializing Introducing yourself Good morning/afternoon/evening Im____________, Im a (position) with (company name). Pleased to meet you, Im ___________, a (position) with (company name) Polite questions: How long have you been working for ___________? Hows business? Where are you from? How long will you be staying in China? Active listening Rules 1/ Really listen, dont think about what you will say next! 2/ Show interest, nod, respond, e.g Really? I see oh I heard about that from_______. 3/ Check understanding, repeat the information back to the speaker, paraphrase, dont parrot. 4/ Watch the persons body language and facial expressions, if someone appears bored or upset then its probably time to change the subject. First Impressions Parts of the first impression Physical learning Age: young, old, middle aged Appearance: attractive, plain, ugly Height: short, medium height, tall. Build : slim, thin, medium build, stocky, chubby, fat. Grooming: hair, clothing, personal hygiene Eye contact This is how you judge someones confidence and trustworthiness. Body language: Posture Gestures Facial expressions and body position Summation: Your conclusions about a person, whether you like them, trust them, are attracted to them. Dennis’ Conversation Questions Getting to Know Each Other dennisgoodin@ • Do you have any pets? • What was the last book you read? • Do you like to cook? • Whats your favorite food? • Are you good at cooking/swimming/etc? • Are you married or single? • Do you have brothers and sisters? o Are they older or younger than you? • Do y