还询问了酒店到飞碟比赛场地的距离和交通情况.PPT

* * * * * * * * * * * * * * * * * * * * * * * 酒店英语口语 外语与经贸学院 主讲教师：罗木兰 Front Office Room Reservation Mr. and Mrs. Wright are coming to China to attend the China Open in Qingyuan. And they would like to reserve a room from Shereton WARM-UP List the room types. How many kinds of reservation? What are the reservation procedures? ROOM TYPES standard room Deluxe room Double room Twin room Triple room Single room Suite Deluxe suite Business suite Executive suite Presidential suite TRY ARRANGING ROOMS FOR THE GUESTS  Mr. and Mrs. Johnson The Smiths (the parents, one baby and one girl) Hoa and Chi (the friends) Mr. Rousseau A group of three students Triple room Single room Twin room Suite Double room KINDS OF ROOM RESERVATION Three kinds of reservations 1. Simple reservation -the hotel has the right to cancel the reservation before 18:00. 2. Confirmed reservation -keep it until the cut-off time. 3. Guaranteed reservation -prepared via credit card or with contract. THE PROCEDURES OF THE RESERVATION Greeting Reservation Information Availability checking Confirmation Wishes name, date, tele. room type... LISTEN AND COMPLETE THE DIALOGUES LISTEN AND COMPLETE THE DIALOGUES L- 1: Would you like a single room or a double room? Lucy, the reservationist is receiving the guest Mike Mille. She is asking the related information about the date and types. L: Good morning, Front Office, may I help you? M: Good morning, I would like to reserve a room. L: Certainly. May I have your name? M: Mike Miller. L:Mr. Miller,1)____________________________, please? M: June 22nd. L: June 22nd, and how many nights? M: one night. L: One night, that is June 22nd.2)_______________________, Mr. miller? M: No, I’m not. L: Mr. Miller, is this your first stay in our hotel? M: Yes, it is. L: Welcome to our hotel. Would you like a single room or a double room? M: I’d like a double room with a balcony. L: A double room with a balcony, Mr. Miller, 3)___________________