The Art of Saying “No”.pptVIP

The Art of Saying “No” in Business English Negotiation Business communication Causes of Deadlock Same Strength and Same Detailed Focus Deadlock may arise when both parties are neck and neck, esp. when they both focus on certain detailed objects and interests (eg. price or terms of payment ),which leaves them little space to negotiate. Are U kidding Me?! Great difference of expectation in terms of content of trade terms or trade ideas would also lead to deadlock. For example, In a business of mechanical equipment importing,the seller asked for ＄200k p/s while the buyer only offered ＄100k p/s. Face is a Trouble If one negotiator has the feeling of being embarrassed by the words or behaviors of the other side and decides to beat back to save his/her face, a deadlock is unavoidable. Tit for Tat The attitude of firmly holding the fort in a negotiation is another way that contributes to a deadlock. It would be very difficult to go on the negotiation if both sides resist making compromise. Personnel Quality Knowing when and how to say NO is an essential and crucial quality that a negotiator should have. Personnel quality plays an important role when both sides have common interests and the objective conditions are good. It includes experience, strategies and so on. Two ways of saying “No” Break the deadlock, bold to say “No” When negotiation at a stalemate, as a qualified negotiator, one must be able to figure out the sticking point and proactively break the deadlock. However, it is not wise to be less principled to give up one’s deserved interests. As a result, how to express “no” has become a kind of art in negotiation process.  “No setting a precedent” When facing counterpart’s inordinate ambitions, such as asking for a more favorable price, one can use words like “no setting a precedent” as an excuse to refuse unreasonable demand, by which means, one can easily attribute his refusal to objective reason. Initiative seizing Seizing the initiative is an important