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Methodology ICEGEN follows service delivery model which is a robustly defined framework to manage the complete BPO process migration and transition management. This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks. The model includes a tried and tested transition toolkit to support transition management by ensuring that there is a documented methodology with formats, tools, guidelines, and past learning in place to aid the transition team in de-risking the transition of the consumer’s processes and reducing the pain to migration as much as possible. A coordinated project management system captures client documentation and incorporates an extensive knowledge base that assists the transition management team in understanding, duplicating and migrating mission critical business processes. Our service delivery model encompasses multiple processes and methodologies to take the surprise out of the projects and to do a smooth transition management for our customers. Transition Tool kit Service Offerings We offer integrated solutions for a wide range of remote processing applications including Business process outsourcing, technical support and knowledge services. Our BPO portfolio includes end-to-end solutions across spectrum of services. Why ICEGEN ? At ICEGEN , we have proven processes that , together with our domain expertise , ensure that there is a smooth transfer of knowledge from your team to ours. Be it changes in specifications or the ability to scale, at ICEGEN our change and configuration management processes help us stay on top of dynamic consumer needs. We have robust processes in place to ensure business continuity. These include contingency plans for systems, communications and protection of critical data. Clients derive continuous economic and productivity benefits through our long term commitments. We consciously provide Labor cost , Skill and Technology arbitrage. We fol