皇冠岗位职责-资深客房服务员.doc

- JOB DESCRIPTION 岗位职责 JOB TITLE: SENIOR ROOM ATTENDANT 职位 资深客房服务员 AREA/DEPARTMENT: ROOMS DIVISION/HOUSEKEEPING 部门 房务部/管家部 JOB BAND: 6LEVEL 级别 REPORTS TO: FLOOR SUPERVISOR 直接上级 楼层主管 POSITIONS SUPERVISED: NIL 下级 无 JOB SCOPE: 工作范围 Responsible for the rooms and corridors in good repair and cleaning, in line with hotel standards ,offer the serves of drinks, laundry, items borrowed, open beds and other services, responsible for the daily management activities in the floor. 负责客房以及走廊处于良好的维修和清洁，符合标准，并负责所在楼层的日常管理活动。 TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any of the stated responsibilities and duties is grounded for disciplinary action. 证明：本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。 Signature: ………………………………………………………………… Date:日期 …………………. …………………………………………………… Key Responsibilities 主要职责 To attend all meeting and trainings as required. 出席所有必需的会议和培训。 Ensures that he/she is familiarized with in-house facilities for the purpose of assisting guests. 确保熟悉房间的设备设施以便帮助客人。 Maintains responsibility for master Keys in his/her possession. 妥善保管所负责的万能钥匙。 Maintains appropriate standards and discipline for dress, hygiene, uniform and appearance. 保持正确的着装，个人卫生，制服和外貌的标准和纪律。 Cleans all rooms, corridors and main station as assigned and deeps operating equipment well maintained items. 清洁所有的房间，走廊和所分配的区域卫生，维护使用工具。 Turns in all lost and found items. 上缴所有客人遗留物品。 Reports any assigned rooms that do not require service or D.N.D。. 报告所分配的房间中不需要服务或有请勿打扰标志的房间。 Reports to the office of any malfunction room equipment 向客房中心报告房间设备维修。 Performs extra work and general cleaning as required. 执行额外的工作和必需的大清洁。 Maintains open channels of communication with the Assistant Housekeeper on all matters affecti