香格里拉咖啡厅手册.docVIP

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Shangri-La Hotel, Fuzhou Standard Procedure 福州香格里拉大酒店 标准与程序 Position: 职位: Department: FB –EZ Café Dept. Head: Chong Teik Kong 部门: 餐饮部 – 部门经理 GM Approval: Robert A Bormes Date: 2004-8-25 总经理批准博明斯 日期2004-8-25 Task: Daily Grooming Check List Code: SL – FB – EZ - 001 任务序号: – FB – EZ - 001 Standard: Uniform must be clean, complete and well pressed uniform. Neat and pleasant appearance. For guest comfort 标准: Procedures: Personal hygiene for male staff Change uniform for a fresh one. Make sure buttons are fastened and necktie adjusted (if applicable). Do not use excess embellishments such as: badges and lots of jewelers Clean well-groomed hair. Use gel when necessary. Hand and fingernails should be clean and short. Shoes clean and well polished Personal hygiene for female staff Change uniform for a fresh one. Make sure buttons are fastened and necktie adjusted (if applicable). 。Do not use excess embellishments such as: badges, long earrings, and lots of jewelers. Clean well-groomed hair. Tied back with black colored ribbon if necessary. Only black colored ribbon are allowed. There should be no hair seen hanging on the face. 程序: Hand and fingernails should be clean and short. only colorless nail polish is allowed. Apply mild make up just a blush-on color. Do not wear too heavy eyebrow liner, artificial eyelashes and heavy cosmetics and perfumes. Use a red colored lipstick. Do not use other color. Shoes clean and well polished --- End --- 手指甲干净,修整整齐,不允许涂有色的指甲油 化柔和的淡妆,不要涂过重的眼线,化浓妆,喷气味浓烈的香水 使用红色的口红,不允许使用其他的颜色 鞋子要保持干净,经常擦鞋油 --- 完 --- Shangri-La Hotel, Fuzhou Standard Procedure 福州香格里拉大酒店 标准与程序 Position: 职位: Department: FB –EZ Café Dept. Head: Chong Teik Kong 部门: 餐饮部 – 部门经理 GM Approval: Robert A Bormes Date: 2004-8-25 总经理批准博明斯 日期2004-8-25 Task: Daily Opening Check List Code:SL– FB – EZ - 002 任务序号: – FB – EZ - 002 Standard: Must know the following: special of the day, ongoing promotion, any special service requirement for the day, service i

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