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STANDARD OPERATION PROCEDURES 标准工作程序 Traders Club 商贸阁 Traders Hotel Shenyang Standard Operation Procedures Traders Club Summary Task No. Description TC- 01 Telephone Skill Standard 接听电话程序 TC- 02 Taking Reservation Procedure 预订程序 TC- 03 Prepare for Arrivals 为预订抵达准备 TC- 04 Guest room Inspection 客房检查 TC- 05 Checking-in Procedure 入住程序 TC- 06 A Waiting Room Handle Procedure 等候房间处理程序 TC- 07 GC Enrollment Procedure 金环会员申请程序 TC- 08 Handling Guest Inquiries and Introducing the Facilities 处理客人查询并介绍店内设施 TC- 09 Updating of Guest Information 使客人信息现代化 TC- 10 Room Change Procedure 换房程序 TC- 11 Reconfirming and Purchasing air tickets 重复确认和购买机票 TC- 12 Handling of Guest compliments 处理客人的致意 TC- 13 Lounge facilities inspection standard 检查酒廊设施的标准 TC- 14 Prepare Breakfast and Service 早餐的准备和服务 TC- 15 Prepare for Happy hour and Service 欢乐时光的准备 TC- 16 All Day Beverages and Snakes service standard 日间饮料点心服务标准 TC- 17 Handling wake-up calls 叫醒服务 TC- 18 Handling Messages 处理留言 TC- 19 Lost and Found procedures 失物招领 TC- 20 Maintaining Communication Logbook 保存联络簿 TC- 21 Courtesy Call to GC Member procedures 致住店客人的问候电话 TC- 22 Checking-out procedures 退房程序 TC- 23 Handling Ex