商务英语第四节课.docVIP

Producing for Quality生产质量 Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers. 解释生产和服务公司怎样采用全面质量管理和外包为客户提供价值的。 Quality质量 Ability of a product to satisfy customer needs. refers to “the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.” When you buy a DVD player, you expect it to play DVDs. When it doesn’t, you question its quality. When you go to a drive-through window, you expect to be served in a reasonable amount of time. If you’re forced t