HND人力outcome321.doc

Individual Report F84T 34 Managing People and Organizations Outcome 3 Name: SCN: Class:  目录 Introduction 2 Section 1: Roles and Activities of Managers within Application 3 Section 2: Likert’s Systems Theory on Leadership within Application 4 Section 3: Tannenbaum and Schmidt Theory of Leadership within Application 6 Conclusion 9 IntroductionThe purpose of the report is what to introduce a number of theories. The Shangri-la Hotel learned from these theories to better manage the hotel. There are five sections which are Roles and Activities of Manager, Likert’s Systems Theory, Tannenbaum and Schmidt Theory, Bass theory and two ways in which Managerial Performance can be measured. The finding of this report reveals that a number of theories on leadership within application. Findings Section 1: Roles and Activities of Managers within Application One appropriate theory is Fayol’s Theory of Managerial Activities. It includes five activities that are forecast and plan, organise, command, coordinate, control. Forecast and plan: Forecast and plan are the future and make plans for the future. Ailsa visited some companies to make their own experience more abundant in the case. She also allows employees to go to university to study. Employees learned more knowledge and applied to the work. She is preparing for the future development of the company. So we think this conclusion is forecast. Organise: Organise is to set the organizational structure and determine what each person should do. Ailsa is the manager of the Shangri-La Hotel. She managed the company’s chambermaids, receptionists, cleaners and maintenance staff. She gave them a task. So we think this form is organise.Command: Management of the staff’s arrangement is called the command. Craig command the staff in the kitchen. He let staff do what they do. The employees are following his orders. So we think his behavior is called command. Coordinate: Coordinate means bind together and harmonise activity and