速卖通新手卖家基础客户服务邮件模板.pptxVIP

ALIEXPRESS 新手卖家－基础客户服务主要内容售前 －询盘情景沟通邮件模板售中 －订单处理沟通邮件模板售后－售后注意事项与邮件模板售后－售后投诉处理技巧与邮件模板ALIEXPRESS 询盘情景沟通邮件模板内容商业知识－谈判步骤问询的处理 还盘的处理 发盘的跟进 案例背景：公司: Green Trading Co., Ltd.产品: Mobile Phone Case商业知识－谈判步骤询盘 Enquiry发盘 Offer还盘 Counter-offer接受 Acceptance问询的处理-1问询－未指明产品1 (Message, Trademanager)Dear,Thanks for your inquiry. Would you please provide the links for your interested products? You are welcome to add our Skype XXX or MSN XXX for further discussion. We are expecting to establish long term relationship with you. 问询的处理-2问询－未指明产品2(Email)Dear,Thanks for your inquiry. We specialize in all kinds of mo