PPT14 - r管理学Management刘冰老师教学课件 英文版.pptVIP

Managers and Communications Chapter14 Learning OutcomesFollow this Learning Outline as you read and study this chapter. 14.1 The Nature and Function of Communication Define communication, interpersonal communication and organizational communication Discuss the functions of communication. 14.2 Methods of Interpersonal Communication Describe the components of the communication process. ? Discuss the criteria that managers can use to evaluate the various communication methods. List the communication methods managers might use. Learning Outcomes 14.3 Effective Interpersonal Communication ? Explain the barriers to effective interpersonal ? Discuss ways to overcome the barriers to effective interpersonal communication. 14.4 Organizational Communication ? Contrast formal and informal communication. ? Explain communication flow in an organization. ? Describe the three common communication networks. ? Discuss how managers should handle the grapevine. Learning Outcomes 14.5 Information Technology and Communication Describe how technology affects managerial communication. Explain how information technology affects organizations. 14.6 Communication Issues In Today’s Organization Discuss the challenges of managing communication in an Internet world. Explain how organizations can manage knowledge. Explain why communicating with customers is an important managerial issue. Explain how political correctness is affecting communication. What Is Communication? Communication The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns, network, and systems of communications within an organization Four Functions of Communication Functions of Communication Control Formal and informal communications act t