擬定頂尖商業策略14.ppt

Slides in Detail Developing a Learning Organization Successful learning organizations Create a proactive, creative approach to the unknown Actively solicit the involvement of employees at all levels Enable all employees to use their intelligence and apply their imagination Developing a Learning Organization Learning environment Organization-wide commitment to change An action orientation Applicable tools and methods Guiding philosophy Inspired and motivated people with a purpose Four Critical Processes of Learning Organizations Salient elements of empowerment Start at the bottom by understanding needs of employees Teach employees skills of self-management Build teams to encourage cooperative behaviour Encourage intelligent risk taking Trust people to perform 1 Empowering employees at all levels Four Critical Processes of Learning Organizations “Open book” management Numbers on each employee’s work performance and production costs generated daily Information is aggregated once a week from top level to bottom level Extensive training in how to use and interpret the numbers—how to understand balance sheets, cash flows and income statements Four Critical Processes of Learning Organizations Awareness of environmental trends and events Internet accelerates the speed with which useful information can be located “Garden variety” traditional sources for acquisition of external information Benchmarking Focus directly on customers for information 3 Gathering and integrating external information Four Critical Processes of Learning Organizations Challenging the status quo Create a sense of urgency Establish a “culture of dissent” Foster a culture that encourages risk taking Cultivate culture of experimentation and curiosity 4 Challenging the status quo and enabling creativity Creating An Ethical Organization Organizational ethics is a direct reflection of its leadership Unethical business practices Involves tacit, if not explicit, cooperation of others Reflect the values, attit