ctr讲义（6sigma讲义）（英文）.pptVIP

Business evolves over time At first a good process is established Buesiness needs gradually change the process. The changes are not always for the bettter. Everyone ties to do their best but the process evolves to the current state. Probably few people have looked at the complete process from start to finish. If we are to improve we must completely understand what we do and how we do it then we will discover how to do it better. As Is The present level of performance at which a business process or function is operating Should Be A level of performance that a business can achieve using current resources Could Be A level of performance that cant be achieved through the strategic addition of new resources Issues Problems,disconnects,and/or opportunities for improvement (missing,unnecessary,or poorly performing steps). Total cycle time terms Greast performance improvementachieved with present resources Could be Should be As is time 9-12 months With addition resources With present resource Business performance Flow chart Sequential flow of a simple process Relationship map Diagrams how the pieces of a system interrelate within an organization Cross-functional process map Diagrams the specific steps taken to accomplish a task,organized by which function is responsible for the step Includes time required to perform each step Mapping is used to diagnose cycle time problems Process flow chart Walk in Door Wait in Line Fill Out Form Give Form to Counter Receive Form Give Form to Garage Wait until Ready Drive Car into Garage Start Drive Car On Lift Raise Lift Have Containers ? Select Container Drain Oil Lower Lift Call Warehouse Deliver Containers Yes No Have Correct Oil ? Put in Oil Give Form to Counter Drive Car to Parking Lot Call Warehouse Deliver Oil Yes Collect Money Correct Change ? Yes Pick up Car Drive Away Exit Make Change No Relationship mapping for any business Product Designs/ Services Finance Mkt/ Sales New Produc