创建工作业绩中品质意识.pptVIP

Building Quality Into On-The-Job Performance Laura Gregg Technology Increasing demands of technology Technology Hardware Software “Techno-ability” Components of technology “Techno-ability” Hardware Software Engineering Operations Work areas “Techno-ability’ Hardware Software Doing Understanding Developing Creating Engineering Operations What is required of people Doing Understanding Developing Creating OJT Classes, CBT Experience How we learn Doing How do we think about “doing”? Jobs Duties Tasks Procedures Steps Homeowner Yard work Cut lawn Start mower Pull rope Job Analysis Task Analysis Foc