基于胜任特征管理培训（PPT 65页）.pptVIP

Behavioral Characteristics Consistently review company newsletters and other information sources Develop relationships with co-workers who are experts in other products/services Regularly review industry data/information for general trends Attend seminars * Prospects Clients Definition: Recognizes clients that are possible candidates for our services; refers these clients to a skilled professional that is able to service their needs * Behavioral Characteristics Foster open communication with potential clients Assess specific areas of expertise of co-workers/professionals Maintain current