素质能力模型应用（PPT 64页）.pptVIP

素质能力评估流程－ 多渠道反馈 多渠道评估组 核心素质 专业素质 同事 客户 汇总分数 + x members 8 core competencies assessed Internal source External source Assessment Up to 8 functional competencies assessed + 上级 50% of influence over Summary Competency Rating 50% of influence over Summary Competency Rating Mercer Human Resource Consulting 素质评估的5步曲 对每个素质能力: Rate the person 解释评估分值原因 KCI与此职位相关? 改进建议 此KCI在现实中的 发生几率 任职人的实际表现 Step 1 Step 2 Step 3 Step 4 Step 5 Mercer Human Resource Consulting 素质能力评估工具－示例 行为反馈表 评估原则: 根据您的观察填写 关注近一年来的表现行为 是实际的行为而非潜在的 如不了解被评估者的行为， 请注明“不能判断” 鼓励填写开放式问题 填表者信息 姓名： 与被评估者关系： Mercer Human Resource Consulting 行为反馈表 素质 I. ……….. 定义 ………. KCI 行为出现的频度 Unable to Rate Infrequently/ 　 　 Never Frequently Consistently A…… m m m m B…… m m m m C…… m m m m D …… M m m m …… M m m m 备注 素质能力评估工具－示例 Mercer Human Resource Consulting 素质 : ABC · ………. …..are warranted · …… dictate · Builds …….. updated, …… · Actively scans the …….. early signs of new trends …….. · Makes timely decisions …….. Comments on Behaviours Demonstrated: 素质能力评估工具－示例 素质名称 Mercer Human Resource Consulting 素质能力评估工具－示例 素质评估反馈汇总 见附件 Mercer Human Resource Consulting 核心素质评估反馈报告 COMMENTS- RO: Co-workers/Peers: Customers: Direct Reports: COMMENTS Mercer Human Resource Consulting 专业素质能力评估反馈报告 FUNCTIONAL COMPETENCIES COMMENTS- RO: Co-workers/Peers: Customers: Direct Reports: COMMENTS Mercer Human Resource Consulting 反馈的情况 1. 无反馈 2. 仅评估分值－无意见 3. 分值和有限的建议 4. 分值和具体，详细的意见 Mercer Human Resource Consulting 反馈 － 评估结果诠释 示例 1 Possible Interpretation: Unrealized Strength Action: Check comments for better understanding. Discuss with RO and/or peer. Find ways to use this strength more in one’s work and become more aware of its impact on others. Mercer Human Resource Consulting Possible Interpretation: Potential Blindspot Action: Check comments for better understanding. Discuss with RO and/or peer. Consider as improvement priority within Performance Enhancement Action Plan. 反馈 － 评估结果诠释 示例 2 Mercer Human Resource Consulting