迈阿密大学平衡计分卡培训(英文)(PPT68).pptVIP

A Balanced ScorecardExample Large camera store 25,000 square feet $10+ million in sales Profits unacceptably low Industry changing due to technology Basic Business Strategy Financial We will ensure that we use our resources and people to maintain financial success. Customer We will meet or exceed our customers’ current and future expectations and requirements with high quality products, reasonable prices and superior service. Internal We will provide high quality on-time imaging products and services and provide an efficient and effective means to deliver them in a high quality fashion. L