经典实用模板451模板.pptxVIP

THE UNDENIABLE AUTHORITY OF THESOCIAL CUSTOMERTHE DAWN OF THEDIGITAL AGE,along with the explosive growthof social media, has forced theevolution of customer service.With it came the rise of a newcustomer—one who has beenknown to topple even the mostrespected of brands.THIS NEWFOUND AUTHORITY IS KNOWN ASTHE SOCIALCUSTOMER.WHO IS THESOCIAL CUSTOMER?THE SOCIAL CUSTOMER TOUCHESNEARLY EVERY CORNER OF THE GLOBE.AT LEAST 20% OF THEWORLD’S POPULATIONUSE SSOCIAL MEDIA.THAT’S MORE THAN HALF OFTHE 2.4 BILLION INTERNETUSERS ACROSS THE WORLD.20%TODAY’S SOCIAL CUSTOMER IS: