凤凰城酒店实习报告.docVIP

旅游文化学院本科生实习报告 题 目 凤凰城酒店礼宾部实习报告 系 别 旅游管理系 专业班级 09级旅管（一）班 姓 名 祝孔林 学 号 20091201396 班级序号 B班 指导教师 陈发锋 撰文时间 2012年7月16日 成 绩 目录 摘要··································································································1 一、前言···························································································1 二、实习单位及部门介绍·································································1（一）、凤凰城酒店介绍···································································1 （二）、礼宾部部门介绍··································································2 三、实习岗位职责及日常工作·························································2 （一）、主要职责··············································································2 （二）、日常工作及排班··································································3 （三）、交易会期间工作··································································3 四、实习收获和体会·······································································4 （一）、实习收获·············································································4 （二）、实习体会·············································································5 五、问题与不足···············································································6 （一）、酒店的不足·········································································6 （二）、自身的不足·········································································6 六、感言··························································································6 参考文献··························································································7 凤凰城酒店礼宾部实习报告 姓名：祝孔林 班级：09级旅游管理系一班 学号：20091201396 实习时间：2012年1月11日-2012年7月11日 实习地点：广东省增城市碧桂园凤凰城酒店 实习内容：听从学校与酒店的安排，学习部门的知识技能，在亲手操作中认识和了解酒店，并遵守酒店规定、熟悉技能、热情为客人服务。 摘要：历经数月的实习生活，在汗水中我们成长。实习结束之时，即思考总结之时，有教训、有经验、有思考、有成长。将学到的知识总结并加固，使之成为自己今后的“经验”。 一、前