客户服务(介绍房间设施;指路).pptVIP

Bell Service The bell service has the most frequent contact with the guests. The bellman greets the guests at the gate, deliver baggage and shows them to their rooms, introduces some hotel facilities and room facilities, and runs errands for the guests, such as calling taxis and mailing a letter… taking the baggage down Main Services Greet the guest at the gate Escort the guest to the room Introduce the room facilities Help the guest with luggage Help the guest get around the hotel Greet the guest at the gate 问候 Good morning/afternoon/evening. Welcome to Holiday Inn. 行李 May I help you with your luggage? Let me help you with your luggage. Allow me, sir. Leave it to me. Let me carry it for you. How many pieces of luggage do you have? Is there everything, sir? I’ll bring a luggage cart. But first I’ll show you to the Front Desk. This way, please. 带客人到房间 Can I show you to your room? You have three suitcases and one briefcase. Is that correct? May I have your room number, please? The elevator is this way. After you, sir. (出电梯） Watch your step, sir. And come this way, please. Here we are. May I have your key card? May I put your suitcases here? Anything else I can do for you? If you need any help, please let us know. Enjoy your stay with us. 向客人介绍房间设施 房间内设施 blinds mini-bar suitcase stand safe fridge bed-head console TV control radio control light control remote control button knob telephone/internet socket documentation folder room service menu hotel stationery “What’s on？”guide sink shaver point bottle opener 介词 on over/above In front of at the end of behind between under in/inside in the middle of next to on the right of on the left of on the side of over here is over there is listening 请听服务人员向客人介绍房间设备，写出他所提到的房间的各个部分。 Describing parts of the room 介绍房间内的各项设备 1. There’s a documentation folder on the table. 2. There’s some hotel stationery inside the folder and a “what’s on ?” guide to Hongkong. 3. Over here is the bed-head console. Over there is t