商务旅游·1.pptVIP

Learning Objective To make hotel bookings To check in and check out at a hotel To make polite requests Warm-up Practice Imagine that you are designing a new business hotel catering for mid-budget business travelers. Decide on the basic concept of your “product”. Atmosphere: modern; traditional; intimate Location: downtown; out of town; a quiet back street The staff: a high ratio of staff to guests; emphasis on self-service Listen to five conversations and complete the chart below. Listen to five conversations and fill in the blanks. (1) A; Morning. Grand Hotel. Can I help you? B: I’d like to make a reservation for a suite for two nights in your hotel . A: Hang on, I’ll check.. Sorry, all the rooms in our hotel are booked up. . Please try another hotel. (2) A: What kind of room would you like to have ? B: I want a room facing the sea with a private bath. A: What sort of price would you like to pay? B: The rate should not exceed $100 a night. A: When do you plan to have the room ? B: From May 5 to May 8, four nights in all. (3) A: Excuse me, I have a reservation for tonight . B: What name is the booking for ? A: Jack Black. B: Just a minute. Yes. We’ve reserved a single room for you on the third floor. A: Can I check in now ? B: Sure. Will you please show me your identification ? A: Here’s my passport. B: Thank you. Please fill in this registration card. A: OK. (4) A: Room service. How may I help you. B: This room is 2315. Could you give me a wake-up call for tomorrow morning at 6:15? A: Sure. Anything else? B: Oh, yes. Would you send me some fruit and today’s China Daily? A: Yes. We’ll send them to you in ten minutes. (5) A: Hello, I’d like to check out . B: May I have your name and room number? A: Joy Davies in Room 1205. B: Just a minute. I’ll get your bill. Here’s your bill. It makes a total of $450 . A: May I have a look at the bill? B: Sure. A: Well, What’s this amount for ? B: Laundry