6sigma普及培训教材1.ppt

14 * 分布?通过例子说明什么是分布。 14 * 做小游戏，导入SIX SIGMA的概念 14 * 用靶子的例子!!! 14 * 这是一个6 Sigma 用来解决问题的许多工具的概括表. 所有这些都是取得突破的蓝图的方法的一部分. 14 * Whatever is critical to the customer must be critical to your business. Six Sigma Champions determine what are the CTQ’s, CTD’s and CTP’s. These are product characteristics. Black Belt projects are then focused on the processes required to satisfy these CTX’s. 14 * 引用风扇案例（Ashwin) One of the most memorable case studies I came across on Quality Management/Improvement was the case of the empty soap box, which happened in one big cosmetics companies. The company received a complaint that a consumer had bought a soap box that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soap box went through the assembly line empty. Management asked its engineers to solve the problem.?Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soap boxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent huge amount of money to do so. But when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line.?He switched the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line. Moral of the story: always look for simple solutions.?Devise the simplest possible solution that solves the problem So, learn to focus on solutions not on sophisticated and complicated tools. 14 * 14 * 服务业示例： ? 186份销售合同（每张合同有15个栏目）中有120个失误（56份合同出错） DPU=120/186=0.645 DPO=120/（186*15）=0.043, DPMO=43,000 制造业示例： ? 1000只汽车轮胎中有300个失误（50只不合格品） DPU=300/1000=0. 3 ? 1500次抛光过程(9个加工环节）中有1200个失