How to Write an English E-mail幻灯片.pptVIP

How to Write an English E-mail Feb 2, 2007 Agenda E-Mail Letter Format E-mail Letter Format Attention: - To ( action party ) - C.C. ( backup party or announcement to ) Mail Topic: short and clear ( a notice, announcement, QA, action needed..) Form: Arial, Times, New Roman Font Size: 10, 12 Color: Black, Dark Blue Highlight with Red, (Bold) or (Underline) Background: simple E-Mail Letter Format Mail start with a Target and expected Ending / Results Body – Briefing, Itemized, Schedule, Results, Actions Thoughtfulness and Manner with Biz consideration Signature Signature Format 簽名格式 姓名 職稱, 部門 公司 Tel: Ext: Mobile: Fax: 助理分機: Example Jolian Hsu A.V.P., BU4 Siltrontech Elec. Corp. Tel: +886 2 2652 2277 Ext220 Mobile: +886 932 944 571 Fax: +886 2 2651 7878 Assistant Ext: 226 Agenda Salutation 開始打招呼 Dear, Hi +人名 - Dear Tony: If you do not know the name of the recipient, - Dear Sir: - Dear Madam: If you do not know whom the receiver will be, - To Our Friends at Royal: - Dear Manager: - Dear Executive: - Dear Members: - To the Sales Staff: Request Letters(replying to a request) Objective: you care about their problems and needs Set a friendly, positive tone in the opening paragraph - For new customers, “ we are pleased that you came to us for help….” - For long-time customers, “It’s good to hear from you again….” Let them know how their request is being handled - “We will be shipping the cartons UPS. You should receive them by Jul 15…..” - “You will find a complete price list enclosed for all our paper products by Jan 11.” Show confidence in your product or service and invite further biz contacts. - “We would like to have your continued biz. Can we have the further service to you?” Inquiry Letters (asking for information ) Objective: state clearly what you need and persuade the reader to help you A clear statement of the type of information or help you are seeking Pare down your question