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Definition of Sigma Sigma : The value of the process standard deviation for a given characteristic. This quantity is used to quantify the spread (around a mean) of some process or product characteristic. Definition of Sigma Level Sigma Level : The business metric used to indicate the performance of a process to some specification. The number of standard deviations we can fit between the mean and the nearest spec. Or……. A measure of the number of defects per opportunity produced by a process. The sigma level is used to account for complexity which allows for the comparison of dissimilar goods and services. Six Sigma Objectives The Goal : To produce goods and services at a Six Sigma level. As your organization moves toward Six Sigma quality, you will : - eliminate defects - reduce production and development costs - reduce cycle times and inventory levels - increase profit margin and improve customer satisfaction. Six Sigma Vision The Vision : Drive industries to design and produce products/services to Six Sigma standards. The Strategy : Use a data-driven structured approach to attack defects to improve the sigma level of your goods and services. Benchmarking Standards Benchmarking Standards The number of opportunities refers to “opportunity for a defect to occur” and represents the complexity of a product. This quantity will help us compare tooth picks to laptop computers to automobiles to airplanes to software products, etc… Sigma Level The “sigma level” allows us to quantify our ability to make products or provide services. Using the sigma level we can compare dissimilar goods or services. As sigma level improves, RTY (Rolled Throughput Yield) will improve for a constant level of opportunities. The Goal of Six Sigma As a “process” or “product” sigma level increases, the corresponding defect level decreases. Sigma is a statistical unit of measure (a standard deviation) which quantifies process capability. Short Term and Long term T