员工敬业度培训中英文.ppt

Engagement employees: employees who know and understand what the company requires of them, who understand the deal, and who, in return, are able to participate in people practices provided by their companies that enable them to deliver on the deal. Its all about balancing and aligning an organizations goals with the goals of its people. Engagement business results. We have developed this model of engagement over the last several years by reviewing academic and practical work, reviewing our past listening studies and surveys, and conducting listening focus groups. Additional Survey Results: Measures how employees feel about different areas that might be important May not focus on organizational goals/results May not reflect unique issues on culture Is not predictive Engagement Model Results: Measures behaviors that link to business results engagement Links to seven factors to level of engagement 员工敬业度(Employee Engagement) LOREM IPSUM DOLOR 通过提高员工敬业度来改善经营业绩Improving Business Results Through Engaging People 个人生活目标和策略Individual Life Goals and Strategies 个人竞争能力Individual Capabilities 人员要求和人才竞争策略People Requirements and Talent Strategy 雇佣关系Employment Relationship 人力资源管理操作People Management Practices 个人需求及承诺Individual Priorities and Engagement 敬业度Engagement 企业经营目标和策略 Business Results and Strategies 企业竞争能力Business Capabilities 为何重视敬业度：企业经营的需求Why Engagement Matters: Business Needs 服务质量Service Quality 功能Features 解决问题ProblemResolution 价格/相关价值Price/Relative Value 员工行为EmployeeBehavior 客户推荐Recom-mendation 客户关系的维持Retention 客户的增值Expansion 经营业绩BusinessPerformance 客户满意价值 Customer Satisfaction/Value 客户价值驱动因素：Customer Value Drivers： 为何重视敬业度：员工需求Why Engagement Matters: Employee Needs 员工敬业 EmployeeEngagement 员工行为 EmployeeBehavior 人员流动 Turnover 员工推荐 Recommend Employees 产品/服务推荐 Recommend Products/Services 创造新产品/服务 Create new Products/Services 客户服务 Customer Service 生产率 Productivity 机会 Opportunity 生活质量 Quality of Life 文化 Culture 全面薪酬 Total Compensation 领导 Leade