《商务沟通》Chapter 01.pptVIP

? Copyright The McGraw-Hill Companies, Inc., 2005 Ronald Adler Santa Barbara City College Jeanne Elmhorst Albuquerque TVI Community College Communicating at Work ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * Chapter 1Communicating at Work The Importance of Communication The Nature of Communication Communication Principles Using Communication Networks Choosing the Optimal Communication Channel Chapter Outline ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * The Importance of Communication Communication skills: are vital to personal success at work are a major factor in job interviews help determine success or failure for a company are in use during 75% of your work day determine life or death in some occupations ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * The Importance of Communication Table 1-1: Importance of Competencies in Hiring Decisions ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * The Nature of Communication Communication is a process in which people who occupy differing environments exchange messages in a specific context via one or more channels and often respond to each other’s messages through verbal and nonverbal feedback. ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * The Nature of Communication Sender Message Encoding Channel Receiver Decoding Feedback Noise The Process of Communication ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * Figure 1-1: Communication Model The Process of Communication ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * Communication Principles Communication is: unavoidable two-level irreversible a process not a panacea ethically challenging ? Copyright The McGraw-Hill Companies, Inc., 2005 Slide * Communication Principles Ethical frameworks Kant’s Categorical Imperative The Utilitarian Rule The Golden Rule Standard The Professional Ethic The “60 Minutes” Test Utilitarian ethics An action is right if it produces the most possible good outcomes and f