chapter 01 Managers and Managing 《相关管理学》（双语）课程课件.pptVIP

VII. Challenges for Management ina Global Environment Increasing Number of Global Organizations. Building a Competitive Advantage Maintaining Ethical Standards Managing a Diverse Workforce Utilizing Information Technology and E-commerce VIII. Building a Competitive Advantage Increasing Efficiency Reducing the quantity of resources used to produce goods and services Increasing Quality Introducing Total Quality Management (TQM) to improve quality Increasing Speed, Flexibility, and Innovation Adapting to bring new products to market faster Increasing Responsiveness to Customers Empowering employees to deal with customers Building Blocks of Competitive Advantage Figure 1.6 * * Management Science Part Ⅰ Foundations of Management  Chapter 1: Managers and Managing Chapter 2: The Evolution of Management Theory Chapter 1 Managers and Managing Learning Objectives After studying the chapter, you should be able to: Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Distinguish among planning, organizing, leading, and controlling (the four managerial functions), and explain how managers’ ability to handle each one can affect organizational performance. Learning Objectives (cont’d) Differentiate among three levels of management, and understand the responsibilities of managers at different levels in the organizational hierarchy. Identify the roles managers perform, the skills they need to execute those roles effectively and the way new information technology is affecting these roles and skills. Discuss the principal challenges managers face in today’s increasingly competitive global environment. I. What Is Management? 1.Management The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently. 2.Managers T