1城市管理冲突类型与解决策略研究论文.docVIP

华中科技大学硕士学位论文 Abstract Through an example of Wuhan Urban Management (Law enforcement) Bureau, by the way of experience-analysis, this paper conducts the survey and research on the conflict in urban management. The types of conflict in urban management include conflict between departments in the Bureau, individual and Bureau, Bureau and other urban management bureau. The survey shows that the main reasons existing in the conflict are as follows: Law- enforcing officials are not sufficiently professional and their means of enforcement are simple and crude; citizens are lack of legal awareness, nonobservance of the laws and regulations; the goals are different between departments in Bureau; citizens are driven by interests and market demand; the basis of the law in urban management is limited. So the paper puts forward that the core is person in urban management. The purpose in urban management is to improve the living, learning and working environment. The means to resolve the conflict of urban management is human-centeredness, working for people as the starting point and destination. The paper brings forth the strategies to resolve conflict between departments in the Bureau, individual and Bureau, Bureau and other urban management bureau. The strategies include strengthening communication and enhancing awareness goal ，educating , perfected legal system, raising quality of city manager and so on. Law-enforcing officials should establish the principle of working for people to boost the development of whole city. Finally the paper points out that the conflict management is aimed at subsequent management, lacking of foresight. Forewarning System should be established, it can analysis the state, character, reason of conflict and guide urban management and individual to reduce the negative impact of conflict.  Key words: Urban management  conflict  human-centeredness  Solving Strategies II 独创性声明 本人声明所呈交的学位论文是我个人在导师指导下进行的研究工作及取得的 研究成果。尽我所知，除文中已经标明引用的内容外，本论文不包含任何其他个 人或集体