Unit 3 Concierge’s Work 饭店专业英语教材.ppt

Unit 3 Concierge’s Work;;PartⅠ Dialogues;;This is your air conditioning control unit. You can set the temperature like this. 7. Here you can make your own tea and coffee by using this electric kettle. Special laundry bags with lists are placed in the closet. 9. Just a moment, please. The elevator will be here soon. 10. Are you going up or down?;Picture 2 Giving Directions;Where is ______? 2. Just go out of the hotel and turn right/left. 3. It’s over there. 4. Could you please tell me how to get to ________from here? 5. Let me show you on the map, please. It’s not far from here.;;Complete the following dialogue with your partner and then read it.;A: Good evening, sir. ____________? B: Yes, ___________________________? A: Oh, __________. Where would you like me to ________? B: Just leave them in the corner. Thank you so much. A: Then ___________? B: Could you tell me where I can have my dinner now?;;A;B;C; 1. 欢迎各位光临我们饭店。 2. 我可以帮您拿行李吗？ 3. 这里有本介绍饭店各项服务的小册子。 ; 4. 如果您有什么需要，请打电话2122，我们会 马上为您服务。 5. 请稍等一会儿，电梯很快就下来。 6. 我马上会把您的所有行李都送到您的房间。 ;7. 我们提供中西餐的服务，餐厅在二楼，下了电梯向左转就是中餐厅。 8. 恐怕您的行李被放错位置了，我马上去核实一下。 ;doorkeeper n. 看门人 shuttle bus 班车 custodian n. 管理人，看门人 places of interest 名胜古迹 elaborate uniform 精心制作的制服 light switch 灯的开关 remote control 遥控器; 1. What does the word “concierge” (in the first paragraph) mean ? 2. Why is the service of a doorman so important to the hotel? ;3. What are a doorman’s assigned duties?;What do the guests usually expect from a doorman? What qualities should a good doorman have? ;1. ( ) The duty of a custodian is to answer all the questions about a hotel’s services. . 2. ( ) The hotel doorman is a member of the front desk staff. 3. ( ) Usually all the doormen get dressed by nice uniforms and possess a neat appearance. 4. ( ) A bell captain will accompany the guests to his reserved room and send his/her luggage there. 5. (