Unit 2 Business Calls 浙大出版社：商务英语教材.ppt

商务英语;;Speaking Task;;;BEFORE MAKING A CALL;WAYS OF ANSWERING THE TELEPHONE IN A COMPANY;WAYS OF FINISHING TELEPHONE CONVERSATIONS ;MAKING BUSINESS CALLS;  MAKING BUSINESS CALLS ;CHECKLIST FOR BUSINESS PHONE CALLS ;;;1) What are telephone conversations expected to do? Answer: They are expected to follow certain rules of etiquette to help make the experience pleasant and productive for all those involved. 2) What should you do first when you make a business call? Answer: You should first identify yourself and your company. 3) If youre routed to a receptionist or operator, whose name should also be included? Answer: The name of the person youre trying to reach. 4) When you are connected with the person, what do you need to do? Answer: You need to state the purpose of your call and then be sure to ask if you are calling at a convenient time.;5) How should you answer the phone? Answer: You should make sure your first vocal impression is a good one by trying to answer the phone as pleasantly and professionally as possible. 6) When receiving an incoming call, what might be easier on the listener? Answer: It might be easier on the listener to say, “Thank you for calling Pacific Edge International. This is Mary Robert. How may I help you?” 7) What should you do if you have to leave a message or voice mail for someone? Answer: You should speak clearly and slowly and leave your name, phone number, and a brief message. ;;In this part you are going to read two dialogues and then you will be asked to answer some questions about what you have read. Please read louder! ;;;Reading Task;;; ;PURPOSES THAT MEMOS SERVE;; General Format of Memo’s Heading;;; MEMORANDUM TO: Department Managers FROM: Edward Smith, Human Resources Manager, DATE: October 26 SUBJECT: In-service E-commerce training From November 10 E-commerce Class will be held on Saturdays for five weeks. There will be 2 groups: intermediate