POWERPOINT PRESENTATION - 上海交通职业技术学院.ppt

Unit 18 Baggage Service Part One: Warming-up 1. Where can the arrival baggage be claimed? 2. If the passenger’s baggage is missing, what kind of report will he be asked to complete? 3. How do you handle the missing baggage? Please learn the following tracing process. Check the passenger’s ticket and the baggage claim tags. Ask the passenger to describe the suitcase (bag). Check the unclaimed baggage record. Have a double check at the baggage claim area and then contact the airport where the passenger checked in his baggage. Fill in the PIR form. Express the tracing efforts. Offer a passenger a sum of money to purchase daily necessities. Inform passenger to claim the baggage if it is located or ask the passenger to fill in the Missing Property Questionnaire if it’s lost. Ask the passenger to complete Claim Form Of Damage Or Loss Of Passenger Baggage and then process the claim. Part Two :Dialogues Missing Baggage Damaged Baggage Dialogue A: Missing Baggage What seems to be the trouble? Come up with my bag Baggage identification tag Navy blue bag with a zipper Baggage claim area Complete the irregularity report A retractable handle Distinctive markings Brand name Synthetic material Permanent address PIR Make every effort to locate Computerized tracing system Keep you advised of the situation Take full responsibility Personal/ daily necessities Make a fair compensation Thank your for your cooperation Dialogue B: Damaged Baggage Find it scratched Particularly brand-new Feel regretful about Fill in the irregularity report Baggage claim tag It may left behind or misloaded. Useful Expressions baggage identification chart(baggage chart) baggage trolley(handcart) baggage claim area the Lost-and-Found Office Left Baggage Office to identify (collect/claim) one’s baggage to claim compensation to load(unload/misload) baggage to describe(deliver/repair) one’s baggage carousel distinctiv