中小企业的员工激励体系摩尔训练.docVIP

【课件】中小企业的员工激励体系-摩尔训练 CONTENTS Customer Relationship Management Software Report, 1997?2002 EXECUTIVE SUMMARY .3 THE 1997 CUSTOMER RELATIONSHIP MANAGEMENT MARKET.5 The 1997 Customer Relationship Management Market Leaders.9 CRM Revenue Segments12 CRM TECHNOLOGY ENVIRONMENT17 CRM CUSTOMERS AND MARKET CHANNELS.19 CRM MARKET FORECAST, 1997?2002 .27 APPENDICES.31 Appendix A: Related Research.31 Appendix B: Research Methodology32 Appendix C: Vendor Information Request, 1997 .42 Reader’s Acronym List.44 Customer Relationship Management Software Report, 1997?2002 11998 AMR Resear