操作管理Operation_Management_Heizer_9_ch1_f.pptVIP

Outline Global Company Profile: Hard Rock Cafe Outline - Continued Outline - Continued The Productivity Challenge Productivity Measurement Productivity Variables Productivity and the Service Sector Ethics and Social Responsibility Learning Objectives Learning Objectives The Hard Rock Cafe What Is Operations Management? Production is the creation of goods and services Organizing to Produce Goods and Services Essential functions: Marketing – generates demand Production/operations – creates the product Finance/accounting – tracks how well the organization is doing, pays bills, collects the money