澳洲最大航空公司2011年报.doc

澳洲最大航空公司2011年报 Annual Review 2011Building a stronger Qantas 12 Qantas – 90 Years of Excellence 14 Chairman’s Report 16 CEO’s Report 18 Financial Performance 20 Sustainable Operations 22 Safety First 26 Strong Complementary Brands36 Great People40 Superior Infrastructure46 Caring for Customers50 Environmental Responsibility54 Giving Back58 Board of Directors60 Financial Calendar THE AVIATION INDUSTRY IS CHANGINGTHE QANTAS GROUP IN 2011The Qantas Group faces a unique range of challenges and opportunities. We are in a strong position to address the challenges and realise the opportunities – but we must take decisive action, as we have throughout our history. The Qantas GroupSAFETY IS ALWAYS THE QANTAS GROUP’S FIRST PRIORITYWE INVEST $1.5 BILLION IN AIRCRAFT MAINTENANCE EACH YEARSAFETY FIRSTFrom our response to the QF32 incident to the risks posed by volcanic ash disruptions, we never compromise on the highest standards of safety. A safety- rst culture across the Group ensures that risks are identi ed and addressed swiftly and decisively. We invest millions of dollars in training to ensure that when incidents do occur our people react calmly under pressure. Nothing is more important to us than the safety of our customers and our employees. 7A380 Aircraft Maintenance Engineer Nelson Lau Annual Review 20113 The Qantas GroupTHE QANTAS GROUP FACES NEW CHALLENGES AND NEW OPPORTUNITIESCOMPETITIVENESS AND SUSTAINABILITYThe Asia-Paci c is now the world’s fastest-growing region for air travel demand. The low-cost carrier revolution continues at pace. New political and regulatory factors are emerging. In this environment it is vital that the Qantas Group takes the necessary steps to maximise productivity and competitiveness, renew aircraft and technology, meet customer needs, realise growth opportunities and enshrine business resilience. Annual Review 20115 The Qantas GroupQANTAS HAS SERVED THE AUSTRALIAN COMMUNITY – AND CONNECTED AUSTRALIA TO THE WORLD – FOR 90 YE