六西格玛在物流企业管理中应用.docVIP

六西格玛在物流企业管理中的应用 [摘要] 随着金融危机时代的来临，经济慢慢复苏，物流已被列入十大振兴产业,发展现代物流已成为一种趋势。在物流企业中，管理水平决定了企业的利润水平，也决定了企业的核心竞争力。“六西格玛管理”理论顺应了现代物流企业发展的特点，为物流的创新与发展提供了一套全新的思想，为物流企业业务流程的评价与改进，提供了丰富而专业的统计分析工具。六西格玛的管理方法旨在消除所有流程中浪费，提升速度，提高质量；通过在质量、时间、成本上的改善提高物流绩效。本文结合现代物流企业开展六西格玛管理的现状和推行六西格玛管理的实际需要，叙述了六西格玛在物流中的作用，重点阐述了六西格玛在物流企业质量管理、库存管理中的实际应用，明晰了六西格玛在提高顾客的满意度，增加企业收益，降低物流成本，缩短服务周期，提高企业效益中的重要意义，从而实现企业、员工、顾客三方的和谐共赢。六西格玛方法为全面提高我国物流企业管理水平和经营绩效提供有益的借鉴。 [关键词] 六西格玛管理 物流企业 DMAIC  The implementation of Six Sigma in Logistics Enterprise Management [Abstract] With the financial crisis era, the economy is slowly recovering, the revitalization of the logistics industry has been included in the top ten. The development of modern logistics has become a trend. In logistics, the management decided the companys profit level, but also determines the core competitiveness of enterprises. Six Sigma theory conforms to the characteristics of modern logistics enterprise development, innovation and development for the logistics to provide a set of new ideas, for the logistics business process evaluation and improvement, provide a rich and professional statistical analysis tool. Six Sigma management process to eliminate all waste, increase speed, Improving quality；through quality, time, cost improvements to improve logistics performance. This combined with modern logistics enterprises to develop the status and implementation of Six Sigma actual needs, describes the role of Six Sigma in Logistics, Six Sigma focuses on quality management in logistics, inventory management in the practical application of Six Sigma to improve customer clarity satisfaction, increase business revenue, decrease cost and shorten the service period and raise the importance of enterprise efficiency in order to achieve business, employees, customers tripartite harmony and win-win. Six Sigma provide useful lessons to raise Chinas logistics management and business performance. [Keywords] Six Sigma Logistics Enterprise DMAIC 目 录 一 引 言 1 一、六西格