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* Stage 1: set policy, defining the scope and responsibility of managers and staff in the organization. Resource allocation Stage 2: Business Impact Analysis- finding critical business process, identify single point of failure, potential damage or loss (identify risk, asses threat and vulnerability level) , the time within which minimum levels of staffing, facilities and services can be made live after a disruption in service IT recovery option: do nothing, manual work-arounds, reciprocal arrangement, gardual recovery (Cold standby), Intermediate recovery( Warm Standby), Immediate recover (hot standby) Stage3 Implement Risk Reduction Measures: offsite storage, RAID arrays and disk mirror Implement stand-by arrangement * Availability Management Introduction The pace of technological development keeps increasing. Because of this, within many organizations the hardware and software that is needed keeps expanding and is becoming more diverse, despite of standardization efforts. Old and new technologies have to work together. This results in additional network structures, interfaces and communications facilities. Business operations are becoming increasingly dependent on reliable technology. A few hours of computer downtime can have a serious impact on the turnover and image of a business, particularly now that the Internet is developing into an electronic marketplace. As the competitors’ businesses are only a mouse click away, customer loyalty and satisfaction are now more important than ever. This is one of the reasons why computer systems are now commonly expected to be available 7 days a week, 24 hours a day. Guiding Principles: Availability is at the core of business and user satisfaction Recognizing that when things go wrong, it is still possible to achieve business and user satisfaction Improving availability can only begin after understanding how the IT Services support the business Effective Availability Management influences Customer satisfaction and det