全面质量管理(tqm)介绍（Introduction of total quality management (TQM)）.docVIP

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全面质量管理(tqm)介绍（Introduction of total quality management (TQM)）.doc

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全面质量管理(tqm)介绍（Introduction of total quality management (TQM)）.doc

全面质量管理(tqm)介绍（Introduction of total quality management (TQM)） Introduction of total quality management (TQM) Author: anonymous source: unknown hits: 3529 update: 2006-7-9 23:37:59 Total quality management English referred to as TQM, first put forward the overall quality management is the Feigenbaum, he gave a comprehensive quality management under the definition: in order to be able to in the economic level, taking into account fully meet customer requirements under the conditions of market research, design, manufacturing and customer service service the development of quality, various departments within the enterprise, to maintain the quality and improve the quality of the activities constitute an effective system for the development of. The comprehensiveness of total quality management determines that the content of total quality management should include the quality of the four processes, such as the design process, manufacturing process, auxiliary process, and use process. First, the content of quality management in the design process Quality management in product design process is the primary link of total quality management. The design process described here includes market investigation, product design, process preparation, trial manufacture and identification (i.e., all technical preparation processes before the product is officially put into production). The main contents are as follows: 1, through market research, according to user requirements, scientific and technological intelligence and business objectives, to develop product quality objectives. The design goal of product quality should come from the needs of the market (including potential needs), should be consistent with the requirements of users, should have some advanced. According to the possible conditions, the international advanced standards should be adopted as much as possible. 2, the organization has sales, use, scientific research, design, process, system and quality management departments