商务英语沟通-顾客投诉处理设计.docVIP

商务英语沟通-顾客投诉处理设计 * Photo Envelop Quality Issues and Corrective Actions * Table of Contents Project Team Introduction Job Descriptions Customer Complaint & Corrective Action Process Project Background Scenario 1: Sales & Marketing Conference Call Scenario 2: 1st Project Meeting Scenario 3: Meeting With the Supplier Scenario 4: 2nd Project Meeting ( New Samples ) Scenario 5: 3rd Project Meeting Scenario 6: Project Summary Meeting ( Distributor Feedback ) Summary & Achievement Highlights * Project Team Introduction Distributor: Mr. Yu Sales Manager Southern Region: Peter Marketing Specialist: Lisa ( Project Leader ) Purchasing Buyer: Sophie Quality Testing Engineer: Nancy Supplier Account Manager: Ms. Zhang * Job Descriptions - Sales Establish Sales target, strategies and plans; Execution and completion of sales target; Market development and market information collection; Support to regional key accounts; Develop and maintain good customer relationships; Communication with internal B&FU’s, e.g., Marketing, Production, Finance, Quality, Logistics etc. * Job Description - Marketing Marketing Planning & Strategies; Designing, implementation and assessment of marketing programs; Marketing analysis and positioning; Consistent brand communications; Public relations; Retailing channel establishment and management; New product launch and promotional programs; Agency sourcing for marketing programs; Communications with internal B&FU’s, e.g., Sales, Purchasing, Finance, Logistics etc. * Job Description - Purchasing Purchasing Strategies Planning & implementation; Contract / P.O. negotiation, documentation and follow up; Current Supplier management & performance assessment; New supplier sourcing & qualification; Cost analysis, marketing data collection and price benchmarking; Communication with internal B&FU’s, e.g., marketing, production, logistics, quality, finance etc. * Job Description - Quality Quality plan