管理者及其角色.PPTVIP

讀者服務的哲學基礎與倫理守則 (二) 林呈潢 Library Customer Bill of Rights Library customers will always be treated courteously, in all circumstances and at all times. 不論何時何地，圖書館以客為尊。 Library Customer Bill of Rights Library customers will be able to check out books and other materials, register for new cards, and pay fines without undue red tape or other delays. 讀者借書、辦證、以及罰款等手續不得以繁雜手續耽誤之。 Library Customer Bill of Rights Library customers will be able to get current best-sellers and popular materials at all Salt Lake County Libraries. 讀者可以在鹽湖城公共圖書館借到最新暢銷書和通俗性資料。 Library Customer Bill of Rights Library customers complains will be resolved in forty-eight hours whenever possible. 讀者的申訴以48小時內答覆為原則。 Library Customer Bill of Rights Library customers’ phone calls will not be transferred or left on “hold” unnecessarily. 讀者的電話不得做不必要之轉接與待機。 Library Customer Bill of Rights Library customers should expect staff to make the Library System work for them. 讀者有權要求整體鹽城湖圖書館系統提供服務。 Library Customer Bill of Rights Library customers will be able to suggest new materials and services, and find out what happens to their suggestions. 圖書館讀者得推薦圖書或服務，並有權隨時瞭解推薦結果。 Library Customer Bill of Rights Library customers who are children have the same rights and responsibilities as adult library customers. 圖書館的青少年兒童與成人讀者享有同樣的權力。 Library Customer Bill of Rights Library customers are entitled to accurate information and answers to all their questions. There are no stupid questions. 讀者有權針對所有提出的問題獲得正確的資訊和答案。  Library Customer Bill of Rights Library customers are entitled to clean, safe, reasonably quiet library buildings. 讀者有權享有清潔、安全與寧靜的圖書館建築環境。 你怎麼辦? 在無人圖書館裡借了書,整個手續都已經完成了~連收據都跑出來囉.. 結果呢...要出門時,機器一直嗶嗶叫咧．．．如果是您，這時會怎麼辦呢? （此時的門，是推不開的哦！ ? ? 而且裡面真的都沒館員哦!） 答案一 趁有人出去(或進來)時, ? ?帶著書(或把書打包), 趕快溜出去....? 　　 可是四週圍都有監視器 答案二 在那裡枯坐等賣場關門的巡邏員過來... 有家歸不得的流浪兒  答案三 ?? 你怎麼辦? 一對讀者在圖書館內做出極為親密的行為 你怎麼辦? 讀者佔位置，特別是以圖書館的書佔位置 你怎麼辦? 讀者的call 機在圖書館內響個不停 你怎麼辦? 讀者攜帶食物在圖書館內食用 有獎徵題 你有不愉快的經驗? 你處理過讀者問題? 歡迎提供 一經採用 …………. Library Bill of Rights I.